Experience

Professional journey and key roles

Jan 2025 - Present
Head of Account Management
Bean Interactive Limited · Kenya · On-site

At Bean Interactive, I lead the charge in crafting and executing impactful digital marketing strategies that drive brand growth and audience engagement. My role is a dynamic mix of client success, strategic planning, content innovation, and performance optimization, ensuring that clients' brand narratives resonate across digital platforms.

Key achievements

  • Launched Old Mutual Kenya's first-ever X Spaces session and developed a year-long content strategy
  • Led the Safaricom Hook x Old Mutual campaign, driving engagement and brand visibility
  • Spearheaded the Equity Bank Fankisha & Digital Loans Quick Wins digital campaign
Customer Service Operations Corporate Branding Team Leadership Marketing Strategy Business Communications
Jan 2024 - Jan 2025
Account Manager - Client Success
The Digital Monkeys Limited · Nairobi County, Kenya · On-site

As an Account Manager - Client Success at The Digital Monkeys Limited, I enhance service delivery efficiency, foster cross-functional collaboration, and ensure high-quality client work. I manage KES 50M-90M worth of business, focusing on customer relationship management and retention.

Key achievements

  • Consistently exceeded key metrics
  • Enhanced brand loyalty through national promotions for Goodlife Pharmacy and Weetabix EA
  • Strengthened client relationships with actionable digital campaign insights
  • Increased customer engagement by 2.5% for Credit Bank PLC
  • Improved campaign design and finance management, boosting productivity
Advertising Strategic Planning Public Relations Digital Marketing Customer Success Project Management
Aug 2023 - May 2024
Assistant Project Manager
SwahiliHub Foundation · Mombasa County, Kenya · Hybrid

SwahiliHub engages and empowers youths to enable them to unleash their full potential. I am passionate about driving positive change and making a meaningful impact in this role. I am supporting the Case Management Project with sub-county-level coordination, planning, and successful operation.

Key achievements

  • Develop policies that govern youth outreach and community development
  • Organizing and coordinating forums with Youth hubs and government and community leaders/elders through outreach initiatives
  • Collecting data for the Case Management project
  • Analyzing youth activities for professional growth and development
Project Management Community Outreach Policy Development Data Analysis
Jan 2018 - Jan 2022
Various Roles
Watu Credit · Kenya
Customer Service Management Sales and Marketing Quality Management
Jan 2017 - Jan 2018
Administrative Manager/Sales and Marketing Executive
Inuka Africa Properties Limited · Kenya
Business Development Real Estate Sales and Marketing